#3 of 5,418 hotels in Shanghai based on Tripadvisor
Mary
United Kingdom,
March
2025
5.2/10
My stay at The Ritz-Carlton Shanghai, Pudong was truly really good. The views from my room were absolutely amazing, particularly the sight of the Shanghai Tower and Pearl Tower. The room was well-designed and comfortable, making it a joy to return to. However, the limited food options in the lobby bar were a slight downside, though everything else exceeded my expectations.
Rooms
10.0
The City Light View King Room was spacious and beautifully decorated, providing a stunning view and modern amenities, including a giant bathtub with its own TV. It truly felt luxurious.
Service
Location
10.0
Located in the heart of Pudong, the hotel offers easy access to major attractions and shopping facilities. The night views of Shanghai from here are absolutely gorgeous.
Dining
9.0
Dining at Scena was a highlight, with the best table and view of the illuminated Pearl Tower and Bund. The food quality was impressive, although I felt the menu at the lobby bar could benefit from a wider selection.
Facilities
10.0
The facilities were great, with efficient room service and well-staffed amenities. I also had access to club lounge facilities, which added an exclusive touch to my stay.
Christina
United Kingdom,
March
2025
5.8/10
My recent stay at The Ritz-Carlton Shanghai, Pudong was a blend of really good service and luxurious comfort. The location is fantastic, near iconic attractions, but I faced a bit of a hiccup with the room not warming up properly during my stay. Still, the meticulous design and stunning views more than made up for it.
Rooms
9.0
The room was beautifully designed, with every detail considered. I especially loved the city light view from my room. However, the heating was an issue, as it remained in summer mode despite the chilly weather outside.
Service
8.0
I found the staff to be incredibly polite and attentive, ensuring my needs were met throughout my stay. However, during check-in, I felt the reception staff could have been more welcoming.
Location
10.0
The hotel's location in the CBD of Pudong is perfect for exploring the city. I appreciated the proximity to shopping and major attractions, making it easy to get around.
Dining
9.0
I indulged in good dining, with Flair offering an very nice culinary experience that really pampered my taste buds. The breakfast was also fantastic, offering plenty of options.
Facilities
7.0
The facilities were generally good, but the pool area felt a bit disappointing due to the strict cap requirement and the cleanliness of the windows. I also appreciated the complimentary wine and fruit provided by the management.
Samuel
United Kingdom,
February
2025
5.8/10
My stay at The Ritz-Carlton Shanghai, Pudong was mostly amazing. The room I stayed in offered stunning views of the Bund and Oriental Pearl Tower, and it was beautifully designed. However, I faced some issues with the service in the lobby lounge, which affected my overall experience. I was expecting a higher level of attention to detail from a hotel of this caliber.
Rooms
8.0
I stayed in a City Light View King Room, which was meticulously designed and offered splendid views. The amenities were perfect, but I noticed the facilities felt a bit dated.
Service
7.0
The service varied; while most staff were polite and helpful, my experience at the lobby lounge was disappointing due to slow service, especially with food orders.
Location
10.0
The hotel is perfectly located in the CBD of Pudong, near the IFC, making it easy to explore the city and enjoy the skyline views.
Dining
9.0
I had an amazing lunch at the Italian restaurant on the 52nd floor, and the rooftop bar, Flair, offered fantastic views, though the food was average compared to the drinks.
Facilities
7.0
They offer a range of facilities including room service and a gym, which were helpful during my stay. However, I did experience issues with the Wi-Fi and room temperature control.
Jack
United Kingdom,
January
2025
6.8/10
My stay at The Ritz-Carlton Shanghai, Pudong was truly nice. The service was really good and made me feel at home. However, I did notice that the hotel is showing some signs of age, which could be improved. Overall, the experience was fantastic and I would definitely return.
Rooms
8.0
I stayed in a spacious and clean room, but it did show its age with some dated decor and furnishings. The views of The Bund were amazing, making up for any shortcomings.
Service
10.0
The staff's attention to detail was amazing. From Valentino at check-in, who provided excellent dining recommendations, to the concierge team ensuring my comfort, their warmth and professionalism stood out.
Location
9.0
The hotel is ideally positioned near The Bund and a shopping mall, offering easy access to both relaxation and local attractions. This made my stay even more enjoyable as I could explore the vibrant area.
Dining
8.0
Dining at the hotel, especially at Jin Xuan, was a highlight. The Cantonese food was some of the best I've had, and the atmosphere at Flair for cocktails was good, although the drink prices were a bit steep.
Facilities
9.0
The amenities met my needs well, with excellent room service and housekeeping. The lounge staff was also very accommodating, making my stay comfortable despite my minor illness.
Emerson
United Kingdom,
October
2024
7.2/10
I had an really good stay at The Ritz-Carlton Shanghai, Pudong, where the service was truly extraordinary. The staff's attention to detail and willingness to accommodate our needs elevated my experience. However, while the hotel's location is fantastic and the views amazing, I did notice some signs of wear in the room that don't quite match the luxury price. Overall, it was a nice experience that I'd highly recommend.
Rooms
8.0
The room was spacious with beautiful city views, but it showed some signs of aging with dated decor. The shower pressure was great, and the amenities were satisfactory, although the room felt like it hadn’t been remodeled in a while.
Service
10.0
The service at the hotel was perfect. Staff members like Jerry at the lounge and the housekeeping team went above and beyond to ensure I had a pleasant stay. They were friendly and responsive to all my requests.
Location
10.0
The location is superb, right in Lujiazui with easy access to luxury shopping at the IFC mall and within walking distance of the iconic Oriental Pearl Tower. It’s convenient for exploring the city's attractions.
Dining
7.0
While I enjoyed the dining options, I felt that some of the beverages were overpriced and not worth it. The breakfast had a good selection, but could have been improved with more local options.
Facilities
8.0
The hotel offers a range of facilities, including room service and laundry, which were helpful. However, the lounge could benefit from a wider variety of snacks and drinks. Overall, they met my needs.
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The Ritz-Carlton Shanghai, Pudong Hotel20.04
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21.04.2025